How can we help?
Find answers to common questions below, or reach a real person through live chat, email, or phone.
Account
How do I create a Bill Trick account?
Tap Register on the app or website, enter your phone number or email, set a password, and verify with the OTP sent to you. You can also continue with Google or Apple.
Can I use Bill Trick without registering?
No — an account is required so payments, receipts, and support requests can be tied to you securely.
How do I change my registered email or phone number?
Go to Profile & Settings > Edit, update the field, and confirm with an OTP sent to your current contact method.
Payments
How long does a payment take to confirm?
Most services confirm within 10 seconds. If a payment stays pending for more than 15 minutes, contact support with your transaction ID.
What payment methods can I use?
Wallet balance, debit or credit card, or direct bank transfer from any linked bank account.
Can I set up recurring payments?
Yes. Go to Recurring Payments, choose a biller, amount, and frequency — you can pause or edit it at any time.
Security
What happens if I forget my PIN?
Select Forgot PIN on the login screen and verify your identity with an OTP to set a new one.
Is my card information stored on Bill Trick servers?
No. Card details are tokenized by our certified processor and never touch our servers directly.
How do I report a suspicious transaction?
Contact support immediately through Live Chat or the phone line on your Help Center — we can freeze your account while we investigate.
Transactions & History
Where can I find my transaction receipts?
Every transaction is saved under Wallet & Transactions, with a Share Receipt option on each entry.
A transaction shows as Failed but I was charged — what now?
Failed transactions are automatically reversed to your wallet within 24 hours. If it hasn't reversed by then, contact support with the transaction ID.